Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at returns@teafortea.co with the details of your purchase and return request. Requests will be evaluated on a case by case basis.

If your return request is accepted and we decide to request the product to be physically returned, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@teafortea.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

If a return request is approved, you will be given the opportunity to choose to exchange the product you are returning for any product of equal or lower value. Requests to exchange unopened products that don't have an issue will be considered, though an additional shipping fee may be charged.

Refunds
If a return request is approved and you elect to receive a refund, one will be processed within 3 days. Once processed, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@teafortea.co.